You can cancel your order or return an item for exchange or refund within 14 days of receiving your order if each item: 

• Is in its original condition and has not been worn or washed 

• Has its original labels and tags attached 

• Is returned with its original packaging 

Please send us an email at info@thejockshop.co.uk with the following information: 

• Your order number 

• Your name and the name of the person who ordered the item (if different) 

• Your postal address (if you would like an exchange) 

• Whether you want to cancel your order or return an item for exchange or refund 

We will reply with instructions and our UK returns address. Please remember to use suitable packaging to protect the item in the post and note that you will need to pay the cost of returning the item to us. 

Refunds 

It can take up to 14 days to process a return once we have received your item. Your refund will be credited back to the original payment card. Please note it may take a few days for the payment to be credited to your account once we have sent the instruction to your payment provider.  

Exchanges 

You can exchange an item for any other item we have in stock. You may be charged more if the replacement item you choose is more expensive than the item you returned.  

Cancellations  

Please ensure we receive the items within 14 days after telling us you want to cancel. We will refund the standard delivery charge (if any). We may not be able to give you a full refund if the value of an item has been reduced because it has been worn, the original tags have been removed or it is not returned with its original packaging. 

Faulty items 

If any item is faulty, please email us at info@thejockshop.co.uk. To help us identify the issue, please include photos and as much information as you can.

Please refer to the product care label to maximise the lifetime of your purchase.  

Discreet Packaging

Your privacy is important to us. We package all orders discreetly in tamperproof postage bags. You won't find our name on the packaging. You also won't find any details of the items you have ordered on the packaging. For international orders, "mens apparel" will appear on the customs declaration.

If you pay by card, “TJS(UK) Limited” will appear on your statement.

Postage

All orders are sent by Royal Mail. For item tracking, visit www.royalmail.com. For requests or further information, email us at info@thejockshop.co.uk or message us on WhatsApp.

Free shipping on orders over £25 (UK) OR £50 (international)

United Kingdom

* Free if your order is more than £25

Europe

 * Free if your order is more than £50 

Rest of world (inc. USA)

 * Free if your order is more than £50