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You can cancel your order or return an item for exchange or refund within 14 days of receiving your order if each item:
- Is in its original condition and has not been worn or washed
- Has its original labels and tags
- Is returned with its original packaging
Please send us an email at firstname.lastname@example.org with the following information:
- Your order number
- Your name (and the name of the person who ordered the item, if different)
- Your postal address (if you would like an exchange)
- Whether you want to cancel your order or return an item for exchange or refund
We will reply with instructions and our UK returns address. Please remember to use suitable packaging to protect the item in the post and note that you will need to pay the cost of returning the item to us.
It can take up to 14 days to process a return once we have received your item. Your refund will be credited back to the original payment card. Please note it may take a few days for the payment to be credited to your account once we have sent the instruction to your payment provider.
You can exchange an item for any other item we have in stock. You may be charged more if the replacement item you choose is more expensive than the item you returned.
Please ensure we receive the items within 14 days after telling us you want to cancel. We will refund the standard delivery charge (if any). We may not be able to give you a full refund if the value of an item has been reduced because it has been worn, the original tags have been removed or it is not returned with its original packaging.
If any item is faulty, please email us at email@example.com. To help us identify the issue, please include photos and as much information as you can.
Please refer to the product care label to maximise the lifetime of your purchase.