The Jock Shop is committed to protecting and respecting your privacy.
We collect your information when you place an order on our website or by phone. We may also ask for information when you contact us or we contact you about your order. Examples of the information we collect include your:
- Billing address
- Shipping address
- Phone number
- Email address
- Payment information
Not all the data we collect is personal information. We collect other data through a variety of different sources. Examples include cookies, browser and device data.
We use your personal information to supply and deliver the products you have ordered from us, to respond to inquiries and provide customer support. We also use and analyse your personal information to improve our products and services and manage and grow our business. Sometimes we will aggregate your personal information or anonymise it so that you cannot be identified from it.
We do not sell our customers’ personal information to third parties or marketers.
To supply and deliver the products you have ordered and to help us run our business, we sometimes need to share your information with others, including:
- Royal Mail plc and its international partners, to ensure the delivery of your order
- Shopify Inc, an e-commerce platform which hosts our website and provides us with the tools we need to sell our products to you, fulfill and track orders, manage inventory and analyse and grow our business
- Stripe Inc, to process credit and debit card payments on our website
- Paypal (Europe) S.à.r.l. et Cie, S.C.A. to process PayPal payments on our website
We might also need to share your information to comply with laws or regulations.
If our company is acquired by or merged with another, your information may be disclosed to enable us to fulfill any outstanding orders and continue to sell products to you.
We sometimes send our customers an email newsletter with information on new products or brands in our online store, or current or forthcoming promotions. If you wish to opt-out of receiving our newsletter, please de-select ‘subscribe to our newsletter’ at the checkout.
You can unsubscribe at any time by sending us an email at email@example.com or by clicking the unsubscribe link at the foot of a newsletter.
We take reasonable precautionary measures to protect personal information and ensure that it is not inappropriately accessed, lost, misused or disclosed. We carefully select the organisations we use to store and transmit information, but unfortunately no data transmission or storage system can be guaranteed to be 100% secure.
If at any time you are concerned that the security of your information may have been compromised, please contact us immediately.
Please note that we will only ask for payment details when you place an order on our website or over the phone. We never ask for payment details by email, SMS or WhatsApp.
Consent and access
By visiting our website (www.thejockshop.co.uk) or by providing us with your personal information, you are giving us consent to collect, use and disclose your personal information in the ways we describe above. If you wish to review, correct or update your information, please contact us at firstname.lastname@example.org.
If you are under the age of 16, please ask the permission of a parent or guardian before providing us with any of your personal information.
We retain personal information for the period necessary to fulfill the purposes set out in this policy, unless a longer period is required or permitted by law.
We may make occasional changes to this policy, which will be effective when posted here.
For the purpose of the Data Protection Act 1998, the data controller is TJS(UK) Limited.